Support for children and families with emotional and behavioural difficulties
Please see our page on 'self referral and self care' for more information and resources.
CHANGES TO ORDER OF REPEAT PRESCRIPTIONS: IMPORTANT INFORMATION
What is changing?
The way repeat prescriptions are ordered is changing. From 30th June 2019 you will have to order your repeat prescriptions directly through Charnwood Surgery, and not your high street or internet pharmacy or appliance contractor.
What is not changing?
If you already order repeat prescriptions directly through your GP practice this change will not affect you. When you order your repeat prescription directly through Charnwood Surgery, your pharmacy will continue to collect or receive your prescription as before. Pharmacies may also continue to deliver your prescription if they offer this service.
How do I order my prescription through my GP practice?
You can order repeat prescriptions through Charnwood Surgery online, by post or in person by using the tick slip, which is the right-hand side of your prescription which lists your current repeat medication.
Find our more information on the West Leicestershire CCG website
Extended Access appointments
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire. See
West Leicestershire CCG - latest news
Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
Summary Care Record
If you live in Leicester, Leicestershire and Rutland you can sign up to an enhanced summary care record.
Staff in hospitals, ambulance crews, NHS 111, out-of-hours and social care services do not routinely have access to individual’s GP medical records. By consenting to an Enhanced Summary Care Record we can all help health and care staff to treat us more quickly and effectively, enabling them to make better and safer decisions.
You will already have a core Summary Care Record, but by spending a couple of minutes to complete the consent form to enhance your records you could end up saving your life.
The record can include details of illnesses and health problems, past operations and vaccinations, treatment preferences, information about the kind of support needed, and who should be contacted if more information is required.
Please encourage your family and friends to sign up too. You can download the consent form https://www.westleicestershireccg.nhs.uk/your-health-and-services/your-health-records-and-data and then return the completed form to your GP practice reception. Or next time you are talking to someone at your practice why not give your consent verbally?
This information will be managed securely in line with the NHS Care Records Guarantee. The Record will only be accessed by health and care staff if consent is provided by the patient, unless they are unconscious or unable to communicate and they believe that accessing the record is in the patient’s best interest.
Both Dr. Hirani and our Practice Nurse Husaina Hirani have decided to take a well earned retirement from Charnwood Surgery. They will both be spending more time with their family and grandchildren, Husaina will continue to do her community work and Dr. Hirani will be carrying out some GP Locum work in the Charnwood area.
Are you eligible for a shingles vaccination?
Shingles can be very painful and tends to affect people more commonly as they get older. And the older you are, the worse it can be. For some, the pain caused by shingles can last for many years.
Sexual Health Testing Kits
Online Self Testing Kits
A free online testing kit to test for Chlamydia, Gonorrhoea, HIV and Syphilis is now available for those over 25 via our website. If aged 24 and under there is a kit to order online to test for Chlamydia. Kits are sent in a discreet, small ‘postbox’ sized box with everything you need to complete and return the kit to us. To recommend this service to someone please direct them to this link:
Referred by the GP to see a specialist.
The following leaflet describes what you can expect to happen when your GP refers you to see a specialist or consultant, at a hospital or a community health centre.
Click on link below for more information.
What happens when you are referred by your GP to see a specialist?
After talking to patients about over the counter medicines for minor conditions and understanding their experiences , the West Leicestershire Clinical Commissioning Group is asking GPs to no longer prescribe medicines on prescription for the short term treatment of minor ailments, low dose vitamin D supplements for prevention of deficiency and some specialised infant formulas. Patients will be asked to purchase them over the counter instead at the local pharmacy.
Community Pharmacists are best placed to help and advise people about suitable treatment for minor conditions. They are a great source of information, advice and guidance and you can buy your medicines cheaply and easily for minor conditions. The pharmacist will check the medicine is appropriate for you and your health problem. They will ask questions to ensure there is no reason why you should not use the medicine.
However if you are worried or your symptoms get worse or persist you can still make an appointment to see your GP. By visiting your pharmacy you will help to free up valuable GP and nurse time, which can be used to deal with more complex or serious health needs.
Have you questions and queries answered Click here
On 26th April 2017 we had an inspection by the Care Quality Commission (CQC). We have received confirmation that the CQC have awarded us with a rating of 'GOOD' for all areas. We would like to say thank you to all staff members, patients and members of our Patient Participation Group for your support and contribution to our achievement. You can read the full report on the link below. https://www.cqc.org.uk/location/1-1726396427
Dementia Friends Training Session
We are working towards a dementia friendly community with the Charnwood Dementia Action Alliance and our first action was to raise staff awareness of dementia and how it can affect patients.
The Charnwood Dementia Action Alliance is a group of organisations and individuals who have decided to work together wot make the borough of Charnwood a better place to live for people with dementia and their carers.
Charnwood Dementia Action Alliance
Yesterday (31 May) we had our dementia awareness training with Kathy a Dementia Champion, here at Charnwood Surgery in Mountsorrel. We found this session to be very informative with a better understanding of a patient who has dementia and will improve our communication and actions with patients and their carers. Dr. Darji, Dr. Hirani, Kerry Ryan, Emma Jarram, Asma Bibi, and Julia Henson are each a dementia friend.
Now that we have achieved this action it will help us towards achieving a dementia friendly community.
Coughs, Colds, Earache & Sore Throat
If you have a child who is ill with any of these symptoms read this booklet for advice and if in any doubt contact the GP.
when should I worry - booklet
Dementia Friendly Surgery
We are now members of the National Dementia Action Alliance Group and also the Charnwood Dementia Action Alliance Group. Our aim in to become a dementia friendly GP surgery and on the link below you can access our action plan that shows how we are going to achieve this. We will be updating the action plan regularly so keep you eye on the website below.
Charnwood Dementia Action Alliance
National Dementia Action Alliance
Paracetamol changes and self care
Following careful consideration by West Leicestershire Clinical Commissioning Group (CCG) of the responses to their recent survey, it has been decided that patients in Leicestershire and Rutland who use large quantities of paracetamol (for example for management of chronic pain conditions), will continue to receive paracetamol on prescription. However, patients should purchase paracetamol for use in the short term for self-limiting illnesses.
The CCG have produced a short video with help and advice for self-limiting minor conditions. Paracetamol and self care
Changes to paracetamol and gluten free prescribing
Over 800 people in Leicester, Leicestershire and Rutland have had their say on the availability of paracetamol and gluten-free foods on prescription in a survey undertaken by the Clinical Commissioning Groups (CCGs) in the area, in conjunction with Healthwatch Leicestershire.
Following careful consideration of the survey responses, it has been decided that patients in Leicestershire and Rutland who use large quantities of paracetamol (for example for management of chronic pain conditions), will continue to receive paracetamol on prescription. However, patients should purchase paracetamol for use in the short term for self-limiting illnesses.
The CCGs also sought to understand the nature of any impact on people, if changes were introduced to gluten-free prescriptions. Of the people who are currently in receipt of gluten-free foods on prescription, 60% said that they would be affected a lot if gluten-free foods were no longer made available to them on prescription, 15% would be affected a little and 25% did say they wouldn’t be affected.
As a result of the survey, from 1 December, the CCGs will be making changes to the prescribing of gluten free products across Leicestershire and Rutland.
Full article by West Leicestershire CCG
There is more information and leaflets click onto the links below.
Statement from West Leicestershire CCG
Changes to paracetamol products on prescription
Changes in paracetamol prescribing - FAQs
Changes to gluten free products on prescription
Changes in gluten free products prescribing - FAQs
Minor Injuries Services
It is not always necessary to attend the Urgent Care Centre for the A&E at Leicester Royal Infirmary, as we provide a minor injury service to our patients. This is for patients for can self-present at the surgery for the following type of injuries and circumstances, for example
- Cuts and bruises
- Foreign bodies
- Lacerations which can be closed using simple techniques like steri-stripping, glueing, suturing
- Sprains or minor trauma to hands, limbs or feet.
- Superficial eye injury
Health for Teens
The Health for Teens website, created by Leicestershire Partnership Trust (LPT), has been shortlisted for a national healthcare communications and marketing award. The website includes a lively, accessible short film for young people about mental health resilience. There are also opportunities for users to access quality information and materials about mental health problems that affect children and young people. You can also keep an on-line “mood diary” which can help them understand how their mood can change. You can share this with your GP/clinician.
Please have a look at the website and film by following the link.
Unfortunately, for reasons of medical safety we cannot accept a request for medications by telephone OR via e-mail. Please either order your repeat prescription online, by returning the counterfoil in person or by post, or by request of your pharmacist. If by post please ensure that you enclose a stamped addressed envelope.
National GP Survey
Latest results of the national GP Survey have now been published. We have excellent results and would like to thank all our patients who completed this national survey. The results showed that 100% of patients found it easy to get through to this surgery by phone, 98% of patients found the receptionists at this surgery to be helpful and 97% of patients were able to get an appointment to see or speak to someone the last time they tried. We continually monitor the service we provide and make improvements where it is shown to be needed. For more detailed breakdown of our results please click onto the link below.National GP Survey Results for Charnwood Surgery
Sharing your GP medical record with other healthcare professionals involved in your care (Medical Interoperability Gateway (MIG))
Whilst the ‘Summary Care Record’ (SCR) system makes a very small portion of your medical record available across the whole NHS (and can be viewed by a range of staff in an emergency), the MIG shares a much fuller view of your records but only with local NHS providers – and only when you give explicit consent to a doctor or nurse at the point of care. This local scheme is administered by our local I.T. Service Commissioners who have produced a Poster (MIG) and Factsheet (MIG) to inform you of these processes. If you should like to opt-out of the MIG entirely please let us know and we will add a code to your notes that will prevent any data uploads.
What will this mean for the Patient?
- Patient Empowerment – patients have a greater say in who has access to their information
- Greater patient safety – key clinical data available to clinicians treating the patient outside of the GP practice
- Increased clinical data available within urgent care settings, community care settings, acute and mental health services
- Anticipated reduction in the number of repeat tests and clinician time taken to contact GP practices for information
- Reduced risk of clinical errors and improvements in quality of patient care
- Reduction in the time taken for dispensing
Two New Services
We are now providing a Minor surgery Service. This means that we can now undertake procedures such as joint injections, removal of cysts and skin lesions and many other procedures. All minor surgery procedures are carried out at our premises in Mountsorrel.
We have made improvements to our Contraceptive Services. We can now provide the fitting and removal of implants and IUD/IUS.
DEMENTIA FRIENDS WORKSHOPYesterday (31 May) we had our dementia awareness training with Kathy a Dementia Champion, here at Charnwood Surgery in Mountsorrel. We found this session to be very informative with a better understanding of a patient who has dementia and will improve our communication and actions with patients and their carers. Dr. Darji, Dr. Hirani, Kerry Ryan, Emma , Asma , and Julia are each a dementia friend.
Friends and Family Test
NHS England wants to ensure that you have the best possible experience of care and to enable us to monitor this we are gathering your feedback about your experience. The results will be shared with our Patient Participation Group (PPG) and enable us to make improvements to our services.
For more information please click onto the page at the right hand side.
SEXUAL HEALTH CLINIC
Local sexual health services are now provided by Staffordshire and Stoke on Trent Partnership NHS Trust.
PLEASE NOTE: The Genito-Urinary Medicine (sexual health) service is no longer available from the Leicester Royal Infirmary or Loughborough Hospital.
Information and clinics to meet all of your sexual health needs, with appointments at a time convenient to you are now available from clinics at St Peter’s Health Centre, Leicester and Loughborough Health Centres, and Pinfold Gate, Loughborough. There will also be a number of other sites where you can access services.
For more information about where you can access services from please call free phone 0800 318 908 or visit:
HIV services will remain unchanged and appointments will still be available at Leicester’s Hospitals.
NEW DIRECTORY OF SELF HELP GROUPS FOR PATIENTS AND CARERS
A new directory of support groups is now available. Click onto the 'Carers Direct' tab on the left hand menu for more information.
SMS Text Messaging Service
We are now offering a text messaging facility. If you would like to sign up for this service please sign the consent form and return to the surgery. Details can be found on the Left hand side menu.