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When We Are Closed

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An out-of-hours service is available between 18:30 - 08:30 Monday to Friday and 24 hours over weekends and bank holidays. Please call 111 if your problem cannot wait until the next available surgery.

NHS111 - Contact Number for Medical Help  

 

If you need medical help when the surgery is closed, please call 111.  NHS 111 is a telephone advice line and signposting service for patients with urgent health problems, but which do not need a call to 999. 

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out of hours doctor, an urgent care centre or a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance they will immediately arrange for one to be sent to you.

If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.

Calls are connected to the TextDirect system and the textphone will display messages to tell you what is happening. A typetalk relay assistant will automatically join the call. They will talk back what you've typed to the NHS 111 adviser and, in return, type back the adviser’s conversation, so you can read it on your textphone's display or computer

URGENT CARE CENTRE

You can also visit the Urgent Care Centre, Loughborough Hospital, Hospital Way, Loughborough LE11 5JY;

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website